TO UK MAINLAND & NORTHERN IRELAND
OUR STANDARD DELIVERY CHARGE TO ANYWHERE IN THE UK OR IRELAND IS £9.99 FOR 12 BOTTLES – UK 48hr Service
We do suggest to allow 3-5 working days for delivery in case of delays within the courier network particularly at peak holiday times.
All our deliveries are made by third party carriers. Please take care when entering your delivery address. We will be addressing your parcel exactly as you have entered it and cannot be responsible for delays or problems by incorrect details.
If you are not home, the courier may be able to leave your order in a “safe place” or with a neighbour. Please make this clear when filling out delivery instructions on your order. All services will however require a signature upon delivery. If this is not possible, the courier will leave a card through your letterbox with instructions to rearrange delivery.
In the event that an ordered item is out of stock we will notify you by phone/email and give you an estimated delivery time for the item. If the new delivery date does not meet your expectations then you are free to change or cancel your order.
Please check your delivery as soon as possible after it arrives. In the event of damaged, incorrect or faulty goods please inform the courier immediately, damages after this time may not be accepted by the company. If you would like to discuss the exchange/return of an item or report damages, please contact customer care by emailing us at firstname.lastname@example.org.
Here at winepig.co.uk we want you to be completely satisfied with your purchase. If you decide that the product you purchased is no longer required, not the right item or you simply wish to return it you can do so. We accept returns for exchange or a refund within 30 days of the original purchase date providing the product is unused, in its original packaging and accompanied by a receipt. The goods need also to be packed securely to avoid damage on the way back. The packaging you received them in would be ideal to ship them back it if you still have it available.
To return an unwanted item:
Please return the item(s) to the address below with the following information:
- Invoice Number
- Contact Phone Number
- Reason for return
- Let us know if you want a refund, exchange etc
When returning items within the UK please use either Royal Mail/Parcelforce or a courier of your choice and request a proof of postage. We regret that we cannot cover the cost of postage back to ourselves. Once returned we will credit the payment method used to make the purchase within 2 working days up to the full value of the item excluding outward shipping. (Please note that credit and debit cards can take extra time to appear in your account – this depends on your banks policy and is out of our control.) For exchanged items we will endeavour to ship your new product to you within 2 days of receiving your item back.
All returns should be sent to:
1A Magherafelt Road
Tel: 028 7946 5474
Very occasionally, a wine may suffer from cork taint, the unpleasant effects of a faulty closure. Cork taint is more common in bottles with a traditional cork closure, and is recognisable by a damp, rotten wood or rotten cardboard smell. It’s often quite pungent, and immediately detectable when opening a bottle for the first time. If you get a bottle you think is tainted, contact us and we’ll replace the bottle for free within 48 hours or give you a full refund – whichever you prefer.
Not happy with a wine, a delivery, or any aspect of our service? Contact us and we will be only too happy to help you in any way we can.