Refund policy

Returns Policy:

Here at winepig.co.uk  we want you to be completely satisfied with your purchase. If you decide that the product you purchased is no longer required, not the right item or you simply wish to return it you can do so. We accept returns for exchange or a refund within 30 days of the original purchase date providing the product is unused, in its original packaging and accompanied by a receipt. The goods need also to be packed securely to avoid damage on the way back. The packaging you received them in would be ideal to ship them back it if you still have it available.

To return an unwanted item:

Please return the item(s) to the address below with the following information:

• Name
• Invoice Number
• Address
• Contact Phone Number
• Reason for return
• Let us know if you want a refund, exchange etc

When returning items within the UK please use either Royal Mail/Parcelforce or a courier of your choice and request a proof of postage. We regret that we cannot cover the cost of postage back to ourselves. Once returned we will credit the payment method used to make the purchase within 2 working days up to the full value of the item excluding outward shipping. (Please note that credit and debit cards can take extra time to appear in your account – this depends on your banks policy and is out of our control.) For exchanged items we will endeavour to ship your new product to you within 2 days of receiving your item back.

All returns should be sent to:

KCellars

1A Magherafelt Road
Castledawson
Northern Ireland
BT458AG
Tel: 028 7946 5474

Refund Policy:

Very occasionally, a wine may suffer from cork taint, the unpleasant effects of a faulty closure. Cork taint is more common in bottles with a traditional cork closure, and is recognisable by a damp, rotten wood or rotten cardboard smell. It’s often quite pungent, and immediately detectable when opening a bottle for the first time. If you get a bottle you think is tainted, contact us and we’ll replace the bottle for free within 48 hours or give you a full refund – whichever you prefer.

Not happy with a wine, a delivery, or any aspect of our service? Contact us and we will be only too happy to help you in any way we can.